91ÌÒÉ«

The 91ÌÒÉ« College District Technology Strategy is intended to:

1. Derive guidance from and implement higher-level authoritative strategic references.

2. Provide strategic direction on the acquisition and use of information technology.

3. Direct readers to subordinate technology plans and other relevant resources. These plans set IT Department goals and standards and inform 91ÌÒÉ« employees about key IT support functions.

The 91ÌÒÉ« College District is accredited by the Accrediting Commission for Community and Junior Colleges (ACCJC) of the Western Association of Schools and Colleges. As such, the District must adhere to :

Section 3.9. The institution implements, enhances, and secures its technology resources to support and sustain educational services and operational functions. The institution clearly communicates requirements for the safe and appropriate use of technology to students and employees and employs effective protocols for network and data security.

Review Criteria:

• The institution aligns technology planning, implementation, and maintenance with the institutional mission and goals.

• The institution’s technology infrastructure is appropriate to support educational services and operations.

• The institution clearly communicates guidelines/rules for appropriate use of its technologies to all users.

• The institution’s networks are secure and data is protected.

• The institution regularly evaluates its technology infrastructure (including network security) to ensure ongoing effectiveness in supporting educational services and operations.

• The activities in the strategy align with the 91ÌÒÉ« College 2020-2025 Strategic Plan:

Strategic Goal Theme D. Technical and Physical Resources: Promote the acquisition, renovation, and/or replacement of technical and physical resources that provide high-quality services and relevant learning to students, resulting in the attainment of the measurable strategic goals of the college.

• The 91ÌÒÉ« College Mission Statement and Philosophy

• 3720 Administrative Procedure

• 3721 Administrative Procedure

• 3725 Board Policy

• 3725 Administrative Procedure

• 6365 Administrative Procedure

91ÌÒÉ« IT Service Providers offer a wide range of services to multiple user groups. It is therefore imperative that they maintain focus on outcomes which:

1. Maximize student success

   1. Ensure equitable access to technology as a key enabler of high-quality education

   2. Foster productive collaboration with technology partners across the District, counterparts in the CCC system, and counterparts in local K-12, CSU, and UC systems

   3. Identify and prioritize investment (time, effort, and funding) in those systems that most advance this outcome

2. Minimize administrative burden.

   1. Recommend, design, and implement systems that interoperate seamlessly with the college’s primary Enterprise Resource Planning system, Colleague

   2. Create a technical environment that makes cybersecurity effective, intuitive, and frictionless to the extent possible

3. Optimize fiscal and personnel resources District-wide

   1. Capitalize on all of the functionality available in existing systems and eliminate duplicative capabilities wherever possible

   2. Team with Instruction and Facilities counterparts to apply resources to those classrooms, labs, and offices and capabilities with the greatest return on investment

   3. Leverage systemwide resources and cooperative purchasing agreements

   4. Deliberately train and develop staff to maximize their effectiveness

4. Safeguard institutional data

   1. Ensure legislative and regulatory cybersecurity compliance, which is also key to preserving student access to federal financial aid

   2. Make or recommend risk decisions to balance cybersecurity with operational needs

   3. Evolve to a fully mature Zero Trust environment that requires continuous, per-access authentication and authorization for all users, devices, and services

These subordinate plans enable appropriate levels of access based on the material's sensitivity and the reader’s role.

1. Annual Program Plan (currently in )

2. (IT Department’s intermediate goal-setting)

3. (draft; baseline for Service Catalog)

   1. Disaster Recovery Plan

   2. Business Continuity Plan

   3. Incident Response Plan

4. Customer Service Plan

   1. Student Tech Support Plan (CTC)

   2. Faculty Tech Support Plan (TLC)

   3. Staff Tech Support Plan (IT Dept)

   4. Support to contractors, tenants, auxiliary orgs ()

5. Written Information Security Plan (WISP); based on NIST SP 800-171r3

6. (Enterprise IT funding sources and recurring expenses)

7. Modernization Plans (How to evolve to new technologies, architectures, etc.)

   1. Recurring Tech Refresh Process

      3. Audio/Visual systems

      4. Cell Phones

   2. (approved by CPC in May 2025)

      1. Outputs drive

      2. to guide product selection

      3. Formal product selection

   3. (includes cybersecurity and accessibility)

8. and Tracking Sheet

9. IT with links to per-system duties

11. Data Governance / Holdings Review and Retention Plan

12. (placeholder)

13. (as approved by Cabinet in July 2025)

14. (sent to IEC on 27 Mar 2026)

15. Review and Continuous Improvement Process Plan (includes user feedback, surveys, etc.)